At Yuvaa E-Commerce Pvt Ltd, we prioritize customer satisfaction and aim to provide a seamless shopping experience. We understand that there may be situations where you need to cancel an order or seek a refund. Please review our refund and cancellation policy below:

1. Order Cancellation:

• You may cancel your order within 24 hours of placing it, provided that the item has not been shipped or processed for shipping. To cancel your order, please contact our customer service team via email or phone with your order details.
• If your order has already been shipped or processed, it cannot be cancelled. In such cases, you may return the item once received following our return policy (see below).

2. Refunds:

• Refunds will be issued for eligible cancellations or returns within 7-10 business days from the date we receive the returned item(s).
• The refund will be processed using the original method of payment unless otherwise agreed upon.
• Refunds are subject to inspection of returned items. Items must be returned in their original condition, unused, and in the original packaging to be eligible for a refund.
• Shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

3. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. Provide detailed information and photographic evidence of the damage or defect.
• We will provide instructions for returning the item, and upon receipt and inspection, we will either issue a refund or send a replacement, depending on your preference and product availability.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service for returns to ensure the safe and timely arrival of your returned items.

5. Non-Returnable Items:

• Certain items, such as personalized or customized products, perishable goods, and items marked as final sale, may not be eligible for return or refund unless they are defective or damaged upon arrival.

6. Contact Us:

• If you have any questions or concerns about our refund and cancellation policy, or if you need assistance with a return or refund, please contact our customer service team at admin@yuvaa.app or call our customer support number.

By shopping with Yuvaa E-Commerce Pvt Ltd, you agree to abide by the terms and conditions outlined in our refund and cancellation policy. We appreciate your understanding and cooperation as we work to ensure your satisfaction with our products and services.

Date of last update: 14-02-2024